FAQ

Please read our FAQ before sending us a message.

BRAND

How are OUR SHOES made?
Our jute soles are still manually formed into the shape. Conform to tradition it takes over 20 steps to make the espadrilles shoes we presents each season.

Where are our shoes manufactured?
All our products are manufactured in a small town on the mediterranean coast. All our products are handmade by several atelier’s team in the Region of Valencia, Spain.

ACCOUNT

What are the benefits of creating an account?
If you have an account in mediterraneumsoul.com you can make your order in a few clicks, track all of your orders and save your favourite items in the wish list. You may also receive information about seasonal promotions and special discounts for our customer’s data base.

How can I delete o modify my profile?
You can modify your profile from your Mediterraneum Soul personal account. Enter to your account and from your dashboard, access to modify my account. The changes will be effective in minutes.

ORDERS

How can I confirm my order?
We have sent a confirmation email of your order to your linked email account. If you haven’t received the confirmation, please contact us directly at info@mediterraneumsoul.com and we will help you with your query.

I’ve received a faulty or incorrect item, what do I do?
Please email to info@mediterraneumsoul.com explaining your case and attach a picture of the package to confirm our mistake.

PAYMENT

What payment methods can I use to pay for my order?
You can use any of the payment methods listed below to pay for your order. Your details are safe with us as we take security very seriously.

RETURN & REFUND

What is your refund method?
We’re partnering up with DHL for all our shipments. Please send us an email to info@mediterraneumsoul.com explaining you case and why you’re not satisfy within the first 72 hrs of receiving the order. We’ll get back in contact with you to coordinate the return. Once we receive the package and confirm all items are in good shape, we’ll refund you money deducting $50,00 for the cost of shipment back to Spain and re-stocking fee.